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My AI bot cost me a client in 10 minutes
I was at a coffee shop in Austin last month testing a chatbot for a small business. It started answering customer questions with total confidence but gave wrong product specs. The client saw the logs and pulled the contract before I could even explain. Has anyone else had to put hard limits on what their AI can say?
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troy_price1mo ago
Did you try giving the bot a strict "I don't know" fallback for anything outside its known product list?
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Your story nails exactly why I've started side-eyeing every chatbot I see now, from fast food menus to airline help pages. Just last week a grocery store bot told me they had organic avocados in stock when they didn't, and I drove twenty minutes for nothing. People trust these things way too fast, and a wrong confident answer does way more damage than saying "I don't know" ever could.
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nguyen.blake1mo ago
Agree with you @the_olivia, it's like the whole world decided to swap real answers for a guessing game. I've noticed it at hardware stores too, the website will say "in stock" but you get there and the shelf is bare. They'd rather have you waste your time than just be honest. Trust is cheap until you lose it, then it's real hard to get back. People just want a straight answer, not a confident lie.
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