My AI chatbot gave a customer the wrong refund amount and I had to fix it at 2am

David Kim · 2026-10-02T02:05:03.547218+00:00

I set up a simple bot on my Shopify store last Tuesday and it told a guy he was getting $47 back when he only spent $23, so I refunded the extra $24 out of my own pocket to keep him quiet. Has anyone else had an AI go rogue on money stuff, and how did you patch it?

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My AI chatbot gave a customer the wrong refund amount and I had to fix it at 2am | AI Innovations - Free To Speak