Just watched my buddy's data entry team get cut from 12 people to 2

He runs a small insurance office in Tucson and last year they had 12 people doing claims data entry. After they rolled in this new AI system in January, they're down to 2 people just checking the outputs. The work gets done in like half the time now, but those 10 folks are gone, mostly older workers who couldn't find other jobs quick enough. Has anyone else seen a team get this thin this fast in a regular office?

3 comments

3 Comments

shane_clark1mo ago

Damn, 10 jobs gone in like 4 months from one office. That's brutal. Were those older workers the only ones let go, or did they lose some younger people too? With a 2 person check team I gotta wonder how they're handling the errors the AI misses, probably way harder to catch stuff now.

jessica70717d ago

Wait... they cut down to just 2 people checking AI work? That sounds like a disaster waiting to happen honestly. I've seen how those systems mess up on weird edge cases, especially with older handwritten records or specialty claims that don't fit the normal pattern. Can't imagine trying to catch all that with only two sets of eyes, they're probably swamped and missing stuff left and right.

michael_green4417d ago

Oh boy, just two people left to babysit the AI? That's like putting a couple of lifeguards in charge of an ocean full of drowning paperwork. I bet those two are spending half their day just sorting through the AI's "creative" interpretations of handwritten doctors' notes from the 80s. Probably seeing some real gems like "patient ate a small horse" instead of "patient had a small cough." I figure the errors are piling up faster than my junk mail, but hey, at least the company saved a few bucks on payroll.