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Unpopular opinion: I found out most false alarms come from user error, not gear failure
I was reading a report from a big monitoring station in Phoenix. They said over 70% of their false dispatches in a month were from people not knowing their own codes or pets setting off motion sensors. I always blamed faulty contacts or bad installs first. This makes me think we should push harder for customer training, maybe even a quick video test after we finish a job. How do you guys handle teaching users without making them feel stupid?
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jana_black24d ago
That Phoenix stat is wild, but my own tickets are mostly gear failures.
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ross.tara24d ago
Used to think gear was the main problem, but seeing stats like that makes you reconsider.
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willowg8824d ago
Switched to a different brand of cables last year and my gear tickets dropped by half. Totally get what @ross.tara means about stats making you rethink things. Sometimes the fix is simpler than you think.
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