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A 30 year tech in Akron told me to quit guessing at error codes and it cut my callback rate in half
Had a callback two months back on a Whirlpool washer, threw a control board at it, came back a week later same code. The old timer at the parts counter in Akron asked if I'd actually ohm'd out the wire harness before swapping the board. Told him no, and he just shook his head. Started testing every connection end to end first, and I've gone from about 4 callbacks a month down to 2. Any of you still swapping parts on a hunch or did you all learn this one the hard way too?
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susan_adams1mo ago
Swapped a drain pump on a Maytag last winter because the code said so and it turned out to be a sock stuck in the hose. I still think about that sock. The old timers at the counter are worth their weight in gold, they've seen every dumb thing we've all done twice. Learned the same lesson you did but it took me three boards across two visits before my ego let me grab the meter. Now I meter everything first even when I'm "sure" because sure is what got me those callbacks. Two a month is way better than four, keep doing what the Akron guy told you.
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