Am I the only one who just found out how many fridges get junked over a $15 part?

I was reading a trade magazine at the supply house yesterday and it said something like 30% of major appliance repairs are declined because the quote seems too high compared to a new unit. I found a 2018 study that said a huge chunk of those are for simple things like a bad door switch or a worn out drain pump. How do you guys talk a customer off the ledge when they hear a $200 service call for their 8 year old fridge?

3 comments

3 Comments

spencer40017d ago

Ever try to fix one yourself? That $15 part can feel like a thousand bucks when you're looking at the back of a fridge.

murphy.tessa17d ago

But what if you don't even know which fifteen dollar part is broken? The diagnosis alone can cost more than the repair.

logan65817d ago

Tell them to go price a new fridge first. That $200 repair looks real good after they see the $2500 tag on a basic model. Usually changes their mind real fast.