reese_hayes71•7d agoMost Upvoted

Debate: should you pull the plug or wait for the customer to call back first?

I was up in Green Bay last week on a fridge compressor swap and the condenser fan seized up mid-job, leaving the whole thing dead silent. Some guys I know say you should call the customer right then and explain the extra part, but I just finished the compressor and left a note about the fan so they'd see the full cost later. Which way do you handle it when something unexpected pops up mid-repair?

3 comments

3 Comments

foster.tessa7d ago

Hold up though, leaving a note instead of calling sounds like you're setting them up for sticker shock later. Give em a quick call, explain the fan seized up, they can decide if they want it done while you're already there or schedule it separate.

lily576d ago

Yeah but honestly that's not really how sticker shock works in this situation. A seized fan motor isn't something you can just leave for later, the unit literally won't cool without the condenser fan running. So if they say "wait on that" they're just gonna call back in an hour when their house is 85 degrees and now you gotta rush out there anyway. Ngl the note is fine as long as it explains the fan locked up and the system can't run properly without it. That way they see the problem in writing and can decide if they want the repair done right then or if they wanna wait for a whole new unit quote first.

the_tessa6d ago

Tbh I'd probably forget what I wrote on the note five minutes later anyway.