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That customer who watched me fix their dryer for 2 hours
Had a job last month over in Tacoma, older couple with a Samsung dryer that kept throwing a no heat error. Turned out the thermal fuse was shot and the vent was clogged bad, like a solid 3 feet of lint. The guy stood right behind me the whole time, not hovering in a bad way, just watching and asking questions about every part I touched. He told me he used to fix his own appliances in the 80s and missed the feeling of figuring things out. Made me realize how many folks just want to understand their machines instead of just getting the bill. Any of you ever had a customer really get into the repair process like that?
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blakestone19d ago
That "missed the feeling of figuring things out" hits home. I hand them a screwdriver and let em learn.
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