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Heard a customer say they'd never trust a shop again after a bad paint match

It was at the hardware store, and they were telling a friend about their car's hood looking 'like a different shade of blue' from a repair three years ago. It really hit me that our work is someone's daily driver for years after we're done. How do you guys handle color matching on older, faded finishes to avoid that?
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3 Comments
lily57
lily572mo agoMost Upvoted
Used to think a perfect match from the factory code was the goal. Now I always take a sample from a hidden spot, like inside the door jamb, and blend the new paint out into the old panels. That slight fade over years means you can't just paint the new part and stop.
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craig.alex
craig.alex2mo ago
Seems like a lot of extra work for something most people won't even notice. Factory code gets you close enough, and a good clear coat helps blend it. My buddy just sprays the new panel and it looks fine to me. Maybe you only need that level of perfection on show cars.
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gray875
gray8752mo ago
Factory code gets you close enough" is often not true on older cars.
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