Just wasted 6 hours fighting a bot that kept rejecting my claim

I tried to file an unemployment claim in Ohio yesterday and the automated chat kept looping me back to the same menu, never letting me type my issue. After 6 hours of clicking and restarting, I finally got a human on the phone and she fixed it in 4 minutes. How long have you guys spent stuck in those AI customer service mazes before giving up?

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the_parker1mo ago

Six hours sounds about right, sadly. I spent almost three hours on the IRS site last year trying to set up a payment plan, and the chat bot kept telling me to "rephrase my question" every time I typed something. It had this maddening habit of sending me to a page that didn't exist. When I finally got a real person, she took care of the whole thing in about ten minutes.

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