Vendor portal glitch almost cost us a renewal, fixed it in 40 minutes

Last Tuesday I was updating our service contract records in the vendor portal and somehow it flagged our entire account as inactive, which locked us out of submitting a renewal for a $12k annual maintenance plan. I called their support line from my desk in Columbus and got transferred three times before someone finally listened to what happened. Has anyone else had a portal error that took way longer to explain than to actually fix?

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hannah32011d ago

My buddy had a similar thing with a payroll system where one wrong click deleted an entire month of timesheets. He spent two hours on hold explaining it to five different people, and the actual fix took their IT guy maybe ten minutes. It's wild how the story always takes way longer than the solution, but I guess that's just how these portals work.

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