Hit 50 jobs in a row without a callback for a leak

I kept a simple tally on my van dashboard since March last year. Every time I finished a repair job I marked it down and waited to see if the customer called back saying it was still dripping. 50 jobs in a row with zero callbacks felt like a weird milestone especially for a small crew like mine. Most of those were toilet flappers and shower valve repairs in older homes around the east side. It surprised me because even small mistakes can cause a slow drip that shows up a week later. Has anyone else tracked a personal record like this and had it change how you work?

3 comments

3 Comments

lewis.mila21d ago

That zero callback streak actually says something about how we've all gotten so used to things just kind of falling apart slowly. I see it with my neighbor's car too, they just ignore the check engine light until it's a total breakdown. People don't call back because they've learned to live with the drip, they just put a bucket under it and forget about it until the ceiling caves in. Your work ethic stands out because most people in any trade would have at least one or two that slipped through the cracks. It makes me wonder how many small problems we all let slide in our own lives just because they aren't loud enough yet.

sage_moore3721d ago

Ngl, that's spot on. I've got a buddy who let his garbage disposal sit with a weird rattle for like six months, and then it just seized up entirely one Sunday while he was trying to make dinner. It's wild how we'll put up with stuff grinding and clanking forever until it actually breaks and costs twice as much to fix.

martin.riley19d ago

It bleeds into everything too, not just cars and appliances. I've noticed people will deal with a dripping faucet or a sticking door for months but the moment their wifi is slow for ten minutes they're on the phone screaming. We pick and choose what we're willing to put up with based on how much it inconveniences us right now, not how bad it'll get later. That's why preventative maintenance feels like a foreign concept to most people. It's basically paying for a problem you can't see yet, which goes against how we're wired.