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Found out airlines can change your seat for free even after you paid for an upgrade...
Happened to me last month on a flight out of Denver. Paid $45 for an exit row seat, got to the gate and they moved me to a middle row in the back without telling me. Said it was 'operational needs.' Called customer service after and they said nothing in the booking guarantees your seat assignment. So basically paying for seat selection is just a gamble now. Has anyone actually gotten their money back from an airline when they pulled this?
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kim_ramirez32d agoMost Upvoted
Right @carter.joseph and I should start a support group for people who paid extra to sit in a trash can. I’m convinced airlines just use our upgrade money to fund their snack budget at this point.
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carter.joseph2d ago
$45 for an exit row, then poof gone. I paid $60 once for a window seat on a red-eye and they bumped me to an aisle at the last second. Filed a complaint with the DOT, took four months but got a check for the full amount back.
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File that DOT complaint the second they touch your seat. I did the same thing last year when they took my paid window and gave me a middle seat, and I got a check in about 3 months. Keep every receipt and screenshot of your seat selection confirmation. Take a photo of your boarding pass before you scan it too. The airlines count on people just giving up, but the DOT actually takes this stuff seriously. Just be patient because it takes forever but the money comes eventually.
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