When the repair shop lady told me to stop fixing my old washer

My washer started making this grinding sound last March, and I called around for quotes. One shop in Dayton said $380 just to look at it, but a small family place on Smith Street offered a free diagnostic. The lady there, maybe 60 years old, listened to the noise for ten seconds and said, "Honey, that machine is from 2009. The drum bearing is shot, and the part alone is $220. Even if I fix it, the motor will go next." She pulled up a scratchpad and showed me that a basic new washer runs about $450 on sale, plus they had a $50 rebate for hauling away the old one. I ended up paying $489 total for a new unit with a 5 year warranty, and she saved me from throwing $380 into a sunk cost. Her honesty stuck with me because most places would have taken the repair money without blinking. Has anyone else had a repair person talk you out of spending more, and did you trust them?