Loading…
14
I stopped calling support and started mailing a paper letter to the CEO, and my $240 refund showed up in 11 days
I used to sit on hold for 45 minutes at a time calling about my broken internet, and nothing ever got fixed no matter how many reps I talked to. Last month I started sending a plain letter with my account number and a copy of my bill to the company's main office address, and I got a call from a real person in 4 days. Has anyone else tried going the paper route instead of the phone, and did it actually work for you?
1 comments
Log in to join the discussion
Log In1 Comment
kaigibson20d ago
Calling works fine if you ask for a supervisor instead of wasting time with first level reps.
5