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Retention line vs tech visit, surprised myself by what worked
I spent years yelling at the tech support line whenever my speeds tanked. Last month after 3 separate truck rolls that did nothing, I finally tried the retention department when I threatened to cancel. The guy on the phone offered me a new modem for free plus a $20 monthly credit without even checking my wiring. I always figured retention was just for bluffing, but now I see it as the real fix line for billing issues. Has anyone else had better luck with retention than actual techs?
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sage_moore371d ago
The "real fix line for billing issues" thing is so true lol. I went through the same mess with techs telling me my lines were fine while my wifi was dropping every night. Retention actually listened and gave me a credit without a fight, which felt kinda backwards but whatever works.
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