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Spent 9 hours on hold over a billing glitch, but the kicker was the guy who finally fixed it
My internet got cut off over a $12 billing error in Fresno, and after 9 hours spread across 4 calls the rep who finally solved it said "sir, your account was flagged by mistake" and fixed it in under a minute, so has anyone else gotten a one-sentence answer after a full day of hold music?
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