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The rep who actually fixed my bill was named Denise and she called me back in 20 minutes
I called about a $47 jump on my internet bill and got bounced around for 40 minutes before Denise in the Austin call center picked up. She didn't read a script at all, just said "hang on, let me look at what they did to your account" and typed for a bit. Turns out a promo fell off and nobody told me, so she put it back plus knocked off another $10 for the trouble. The wild part is she called me back the next day to confirm it went through, which has never happened to me with any provider. Has anyone else had a rep go that far, or did I just get lucky?
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logan65814d ago
Man come on, one nice phone call and suddenly we're supposed to believe the whole company turned over a new leaf? She put a promo back that should've never fallen off and tossed you ten bucks, that's like the bare minimum of doing her job right. The callback the next day is a little unusual but it's probably just because her system flags accounts she touched, not because she lost sleep worrying about your internet. I've had good reps too and then the next month the bill is wrong again, it's all a roll of the dice depending on who picks up. You got a good one, that's real, but I wouldn't read it as some big sign that things are changing over there.
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