I'm actually glad I hit 50 callbacks in one day

Last Wednesday I got 50 callbacks from my automated ticket system for the same network issue at a client's office. Everyone around me says that many callbacks means I messed up the setup, but I think it showed me exactly where the bottleneck was. Has anyone else found that a big failure count actually helped you pinpoint a problem faster?

3 comments

3 Comments

the_thomas1mo ago

Oh man, I love this take. Most people see 50 callbacks and think "welp, I broke something," but you're basically stress-testing your system on purpose. It's like when I ran a bad batch of software updates at home and my ancient router finally showed me which port was dying because it crashed every 10 minutes. Without that flood of failures, I'd still be guessing. You turned a mess into a map. That's not a screw-up, that's smart troubleshooting.

phoenix_bailey1mo ago

Respectfully, failures can reveal patterns but they still wreck your system's stability first.

martin.riley1mo ago

Respectfully, 50 callbacks means the system wasn't tuned right in the first place. Finding the bottleneck is useful, but that's a lot of noise and user frustration to get there. You could have found the same issue with way fewer alerts if you had better thresholds set from the start. Doesn't the chaos from that many failures make it harder to see the real problem through all the noise?