Client asked for a bob last week, showed me a picture of a pixie cut

I spent 45 minutes explaining the difference and she still said 'just make it like the photo.' Has anyone else dealt with clients mixing up basic haircut terms like that?

3 comments

3 Comments

susan_adams1mo ago

Actually I kinda see this differently. A bob and a pixie are totally different cuts, but clients don't know the technical terms and that's not really their fault. They just see "short hair" and point at a picture. The real issue is that you spent 45 minutes explaining instead of just holding the photo up and asking "see how it's super short in the back and longer on top? That's not a bob." Then confirm if that's actually what she wants. Most people are visual, not verbal. If you show them the photo and say "this has shaved sides" or "this has longer layers in front" they can point and say yes or no. Them not knowing the word pixie isn't the problem. It's on us to bridge that gap without lecturing.

drew_hart41mo ago

Yeah you nailed it, most people just need a visual nudge not a dictionary.

shanef341mo ago

You know what, I used to get pretty annoyed when clients mixed up terms like that. But reading this actually shifted how I see it. The visual thing is such a good point - people come in with a feeling of what they want, not a vocabulary list. I've started just holding up the reference photo and asking really specific questions about the back and the sides instead of trying to teach them the right name for it. Your mileage may vary but it's saved me a lot of headaches and awkward conversations.

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