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Vent: My 'delete me' request to a data broker turned into a month long scavenger hunt
So I finally got around to trying to scrub my info from those creepy people search sites, you know, the ones that list your old addresses and relatives. I picked one called InfoLookup (not the real name, but close enough). Their opt-out page wanted a photo of my driver's license, a utility bill, and a handwritten note. Fine, annoying, but I did it. A week later, I get an email saying my documents were 'unclear'. I re-sent them. Another week, another rejection, this time because my note 'did not precisely match the required language'. I had to dig through their help forum to find the exact magical phrase they wanted. The whole back-and-forth took 28 days total. It felt less like protecting my privacy and more like jumping through hoops designed to make me quit. Has anyone else found a data broker that actually makes the removal process simple, or are they all this bad?
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leewalker12d ago
That whole process sounds like a total nightmare. What really gets me is the "unclear" document excuse, that feels like a deliberate stall tactic. Did you ever get a straight answer on what made your license photo unacceptable, or was it just vague nonsense every time? The fact you had to hunt through their own forums for the right words is just insulting.
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logan52511d ago
Ugh, tell me about it, the "unclear" thing is such a cop out. I had the same runaround with a bank statement, they kept saying it was "unreadable" but wouldn't say why. I finally figured out the date stamp was a little faded in one corner, but they'd never just say that. It's like they have a script designed to never give you a real answer. How hard is it to just point at the problem?
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charles2112d ago
Honestly @leewalker, I just took a new photo in bright daylight against a plain wall and it finally went through. Tbh their rules are a total mess.
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