Just wasted $400 on a 'professional' facial steamer that broke after two clients

I got it from a trade show in Austin last month, the rep swore it was salon-grade. It worked fine for my first two facials, then on the third it just sputtered and died. No steam, just a weird clicking noise. The warranty process is a nightmare, they want me to pay for shipping to their repair center, which is another $60. I'm out the machine and the money for the facials I had to reschedule. Has anyone found a reliable steamer brand that actually lasts more than a week?

4 comments

4 Comments

jakeb811mo ago

Did you happen to check if your business insurance might cover equipment failure? Some policies have a clause for sudden breakdown of professional tools, and they could potentially cover the lost income from those rescheduled appointments too. It's a long shot, but worth a call to your agent before you pay more for shipping. That warranty process sounds like they're banking on people giving up.

hayden_craig951mo ago

Right there with you, my cheap one did the same thing after three uses.

aaron_mitchell1mo ago

Totally feel that pain. Claire_davis31 might be onto something with the credit card idea.

claire_davis311mo ago

Ugh, that's so frustrating! Did you pay with a credit card? Sometimes they have buyer protection for stuff like this.