Everyone says you need flashy graphics and videos in emails to get clicks, but I stuck with simple text for our product launch. We saw a 15% higher open rate and more replies from customers asking questions. It felt more like a real conversation, which built trust. Small win, but it made me rethink our whole email plan.
Poor service ruins more than just email opens. Last week, a promo email took forever to load on my phone. A text version would have been fine and saved my time.
Plain text often works because it cuts through the noise. @the_aaron is onto something about accessibility, but it's also about tone. That Mailchimp data on images might just be tracking opens, not the actual trust that leads to a sale. Replies and questions, like the original post mentioned, show a real connection. Fancy emails can feel like shouting at people, but a simple message feels like someone actually typed it to you. Would you trust a personal note or a glossy ad more?