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A customer's ops lead told me my handoff doc was 'a wall of words' and she was right
Last month I sent a 9 page handoff doc to a customer's ops lead in Austin and she replied in one line that nobody on her team would get past page 2. I cut it to a 1 page checklist with 6 steps and a screenshot for each, and her team finished setup in 2 days instead of stalling on tickets. How short do you keep your handoff docs before people actually read them?
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