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A vendor's demo at SaaStr changed my dashboard approach
Watched a 20 minute walkthrough in Chicago where they showed usage drops tied to login friction, not feature gaps. Realized our own reports were hiding the same pattern, so we redid our churn tracking overnight. Anybody else find their biggest issue hiding in plain sight like that?
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leo_black761mo ago
That hits close to home. We spent months blaming our onboarding flow for drop-offs, but the real culprit was a login screen that timed out on mobile. Took a support ticket complaining about it to finally see what the data was saying the whole time. Sometimes you just need one outside perspective to snap you out of it.
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