I finally took that advice to automate billing and it backfired hard

Our CFO told me 6 months ago to switch our SaaS billing from manual invoicing to a full auto-billing system. I spent $3,000 on a tool and set it all up. Turns out it double-charged our top 3 clients for 2 months before we caught it. Has anyone else had an automation rollout go sideways on them like this?

4 comments

4 Comments

jessica7072mo ago

$3,000 and double charges is operator error, not a tool failure.

nathan1002mo ago

Operator error" kinda covers a lot, doesn't it?

the_drew2mo ago

@jessica707 I had the same problem until I slowed down and checked each charge before hitting confirm, fixed it for me.

felix4141mo ago

Yeah but $3k is a rough way to learn a lesson, I get that. @the_drew had the right idea though, slowing down and double checking each charge before you hit confirm is the move. Once you build that habit, it becomes second nature and you don't even think about it. The tool itself is fine, it's just that when you're in a hurry or distracted, those double taps happen way easier than you'd expect. Sucks that it costs that much to figure out, but once you do figure it out, it stops happening.