10
Just read a report that said 30% of our support tickets could be auto-closed with better product usage data.
Found it buried in a quarterly review from our CS platform and it's making me rethink our whole ops workflow, so has anyone else built a solid process for this?
4 comments
Log in to join the discussion
Log In4 Comments
emeryc213mo ago
Wow, that's a huge time saver!
6
brianreed3mo ago
Right? I used to think it was a waste of time too, @emeryc21. Totally changed my mind after trying it.
4
nguyen.angela1mo ago
Happens with so many things I used to judge before trying.
1