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Just read a report that said 30% of our support tickets could be auto-closed with better product usage data.
Found it buried in a quarterly review from our CS platform and it's making me rethink our whole ops workflow, so has anyone else built a solid process for this?
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emeryc2124d ago
Wow, that's a huge time saver!
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brianreed24d ago
Right? I used to think it was a waste of time too, @emeryc21. Totally changed my mind after trying it.
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