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PSA: We switched our docs from PDF exports to a live help center and ticket volume dropped fast
We used to ship every release with a 40-page PDF that nobody opened, and our ops team kept answering the same setup questions over and over. Back in March we moved the whole thing to a searchable help center and within 6 weeks tickets tagged "how do I configure" fell from about 70 a month to 30. Turns out customers were not lazy, they just could not search a PDF on their phone. Anyone else move off static docs, and did you keep the PDFs around as a fallback or kill them for good?
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