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Spent 3 years overcomplicating our onboarding flow
A support ticket from a user who literally copy-pasted a screenshot into the email and said 'just use this' made me realize we had 12 steps nobody needed. Has anyone else had a customer accidentally show you the simplest fix for your own process?
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dixon.james1mo ago
just use this" cuts through all the BS every time. Users dont care about your fancy workflow, they just want it to work.
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lily571mo ago
Used to think people just wanted fancy stuff. This changed my mind for sure.
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