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Unpopular opinion: my $340 EpiPen failed on me in a parking lot and the company's answer was a coupon
Two months ago I was at a cookout in Rochester and my peanut allergy hit me out of nowhere, so I grabbed my EpiPen out of the glove box and jabbed my thigh, and nothing happened. No click, no feeling of the needle, just a plastic tube that sat there while my throat started to swell. I ended up in the ER that night on a $2,800 bill and the pen was still unexpired, so I called the company the next morning expecting someone to care. The rep told me it was probably my fault for storing it in a hot car, then offered me a $25 off coupon on my next refill, like that balanced out a night in the hospital. I dug into it and found out these things have had recall after recall, but the price keeps going up and the fine print keeps getting longer. Here's my real gripe, they charge us a small fortune for something that has to work on the one day it matters, and when it doesn't work, they act like it's a weather problem and not their product. I filed a report with the FDA and kept the pen in a bag in my fridge, but I still don't trust the replacement. Has anyone gotten a straight answer out of a drug maker after a device failed, or did they hand you a coupon too?
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