A customer told me my shop's estimate process was confusing
This guy came in for a brake job on his Ford F-150 and said, 'Your quote just says 'brakes' and a price, I have no clue what parts that includes.' He was right. I changed our forms to list each part, like rotors, pads, and fluid, with separate lines and costs. It takes an extra minute to write up, but no one has complained since. Do you all break down your estimates by part, or just give a total job cost?